Canadian Pardons & Record Suspension Terms & Conditions
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Terms & Conditions

Introduction:

This is the official website of Dominion Pardons and Waivers hereinafter referred to as (“DPW”). Dominion Pardons and Waivers is a registered tradename of 1667870 Ontario Limited. This document outlines the Terms and Conditions unconditionally effective upon application to the use of this official website and any products, services or information (“Services”) available or advertised on the DPW website or by DPW consultants. By using this website or any of the products or services, you an (“Applicant”) agree, without limitation or qualification, to be bound by all the terms and conditions and any other alternative or additional terms, conditions, rules or policies (“Terms and Conditions”) of use or conduct contained within this document relating to the use of this website. An Applicant is aware that Dominion Pardons and Waivers reserves full rights to change, modify, add, remove, or update any content within this document or website in its entirety at any time and at its sole discretion. Please check and refer to this document periodically as continued use of the Dominion Pardons and Waivers Services and/or website means an Applicant agrees, in full, to all the Terms and Conditions outlined herein. If an Applicant does not agree to the Terms and Conditions outlined in this document, then an Applicant may not use this website or any products or services available or advertised by Dominion Pardons and Waivers.

Policies and Information:

DPW is a private company that serves as an intermediary agent between, among others, the Parole Board of Canada, Homeland Security, U.S. Customs and Border Protection Services, Canada Border Services Agency, Passport Canada, Canadian Police detachments, RCMP, FBI, United States Police Detachments, Provincial Courts, United States Courts and other government agencies. DPW assists individuals to process and complete several kinds of applications that include, but are not limited to; a Canadian Criminal Record Suspension, Record Expungement, File Destruction, U.S. Entry Waivers, U.S. Visas, Canadian Rehabilitation Entry Permits and a Canadian Passport. DPW does not offer or provide legal advice.

Fees and Applications:

By using DPW’s online submission or application form, applying over the phone, applying in person, or via any other method for any product or service available or advertised by DPW’s website or advertising medium; an applicant authorizes DPW to open a personal file and begin all associated tasks involving the process applied for. All agreed upon fees for services become due immediately with the exception of monthly payment programs mutually agreed upon and issued by DPW in writing, via fax, mail or email, to an applicant. Non-payment of fees or missing scheduled payments may, at the discretion of DPW; result in an applicant’s file being placed on hold, or rendered inactive, until contact is made and an appropriate payment plan is negotiated. Files placed on hold may result in a reactivation fee. Files may not be reactivated and work may not resume on a file until an appropriate payment is made, including the reactivation fee, late payment fee, archiving fee, or other payments made in an agreed upon payment plan. Declined credit card payments and missed monthly payments are subject to a minimum penalty fee of $25.00 to $35.00 per application. Files may be placed on hold until such handling or penalty fee is paid in full or alternative arrangements are made. NSF cheques and/or credit card charge-backs are subject to a minimum penalty fee of $150.00. Should an Applicant fail to pay any outstanding fees, including penalty and/or reactivation fees, an applicant’s application may be placed on hold or cancelled with no further progress until such time as all outstanding fees are paid in full. DPW at its sole discretion may assign an Applicant’s file to a recognized Canadian or United States collection agent to recover the non-payment of fees.

An Applicant acknowledges that the processing of an application takes time. An Applicant acknowledges that DPW will incur expenses for said application. Based on an Applicant’s verbal and/or written commitment to DPW to commence an application and honour the payment of fees accordingly, DPW will then commence the application. From the beginning of the initial paperwork, DPW will supply an Applicant in person, by fax, email or regular mail proprietary information such as, among other things, a Cover letter indicating the agreed upon fees and payment of said fees, Fingerprint Information and Facilities, Consent Forms and other information deemed appropriate to facilitate an Applicant’s application. Additionally, other files will be immediately opened on behalf of an Applicant’s verbal or written commitment to DPW to commence an application and their honouring the payment of fees. Among other things, the files which will be immediately opened on behalf of an Applicant are HST/GST, Fingerprint, Court, Police, Correspondence, banking and dependent on the application Pardon & Parole Board, Homeland Security, FBI and/or RCMP files. An Applicant acknowledges there is a cost to DPW associated with the opening of these files and the work involved therein.

Correspondence:

Failure to contact DPW in a timely manner may result in the cancellation of an Applicant’s file in which case any eligible and refundable portion of payments made is forfeited. DPW service fees are set strictly in relation to the preparation of all documents and consulting, and are not related to the court record disposition, disbursements or to the number of charges and/or convictions an Applicant may have. Mailing expenses, photocopying, printing, long distance, office supplies, administrative fees etc. are at the expense of DPW. An Applicant will be required to pay any additional costs for separate government fees (if applicable) such as fingerprinting fees, RCMP record searches, court record dispositions, court fees, local police record checks, Parole Board of Canada submission fees, US Department of Homeland Security fees, or any other local, provincial or federal government fees. All of the aforementioned fees are neither set nor governed by DPW and subject to change without notice by the agent or entity associated with those fees.

DPW agrees to complete all work in an expeditious and timely manner, however, DPW cannot extend any timeline guarantees with respect to government agencies that we correspond with in order to process and complete applications for any product or service available from DPW. Therefore, DPW cannot guarantee any timeline for application results. Any estimated or quoted processing timelines provided are approximations and are dependent on the government agencies involved in the process. It is applicant’s responsibility to notify DPW immediately upon any address, phone number, contact information, legal name change, and expiration of identification information which changes during DPW’s involvement in an Applicant’s file or files. Should any extra disbursements arise as a result of negligence on an Applicant’s part to notify DPW of any correspondence changes, or failure to report a change in an Applicant’s situation, an Applicant may be responsible for the fees involved in correcting the misinformation.

Confidentiality:

DPW agrees that all information provided by an Applicant is strictly confidential and shall not, under any circumstance be released, sold, distributed, rented or otherwise made available in any manner to any third-party organization or individual outside the bounds of the required government agencies or individuals that are employed or contracted with DPW to facilitate the application or the recovery of outstanding fees. DPW’s privacy and discretion is extremely important and full details on DPW’s policies related to privacy are detailed within the Dominion Pardons and Waivers Privacy Policy.

Guarantees and Limitations:

DPW cannot in any way guarantee the success of any service related to a US Entry Waiver or US Visa. The success of this service is dependent on the discretion and decision of the Department of Homeland Security (United States). DPW guarantees only to complete, in as accurately and timely a manner as possible, the required elements of the US Entry Waiver application or US Visa application to increase the possibility of acceptance and success, but this in no way is a guarantee.

DPW cannot in any way guarantee the success of any service related to a Record Suspension application. The success of this service is dependent on the discretion and decision of the Parole Board of Canada. DPW guarantees only to complete, in as accurately and timely a manner as possible, the required elements of the Record Suspension application to increase the possibility of acceptance and success, but this in no way is a guarantee.
DPW cannot in any way guarantee the success of any service related to a Canadian Rehabilitation Entry Permit application. The success of this service is dependent on the discretion and decision of Canada’s Immigration Department. DPW guarantees only to complete, in as accurately and timely a manner as possible, the required elements of the Canadian Rehabilitation Entry Permit application to increase the possibility of acceptance and success, but this in no way is a guarantee.

DPW cannot in any way guarantee the success of any service related to a Canadian Passport. The success of this service is dependent on the discretion and decision of Passport Canada. DPW guarantees only to complete, in as accurately and timely a manner as possible, the required elements of the Canadian Passport application to increase the possibility of acceptance and success, but this in no way is a guarantee.

DPW cannot in any way guarantee the success of any service related to a File Purge/File Destruction/Record Destruction. The success of this service is dependent on the discretion and decision of local or municipal police detachment(s). DPW guarantees only to complete, as accurately and timely a manner as possible, the required elements of the File Purge/Record Destruction application and petitioning to increase the possibility of acceptance and success, but this in no way is a guarantee.

DPW reserves full rights to reject any application for any product or service available or advertised on this website or any other official or non-official advertising medium.

Cancellation and Refund Policy:

The cancellation and refund period for any application is known as the “Cancellation Period”. An Applicant who agrees to retain any of the services offered by DPW will receive in person, or by fax, email or regular mail documentation which among other things clearly indicates DPW’s standard non-refundable service charge of $300.00 to $500.00. The amount of DPW’s non-refundable service charge is solely dependent on the service or services an Applicant requests.

Cancellation and or Refund requests must be emailed to: compliance@dominionpardonswaivers.com.

If an Applicant does not have access to email or is unable to send an email, a DPW representative may submit the Cancellation and or Refund request email to: compliance@dominionpardonswaivers.com, on an Applicant’s behalf.
A cancellation request email may be sent to DPW by an Applicant at any time and for any reason whatsoever. In the event an Applicant decides to cancel any of DPW’s services within forty eight (48) hours of receiving in person, or by fax, email or regular mail proprietary information such as, among other things, a Cover letter indicating the agreed upon fees and payment of said fees, Fingerprint Information and Facilities, Consent Forms and other information deemed appropriate to facilitate an Applicant’s application, DPW’s standard non-refundable service charge of $300.00 to $500.00 is due immediately and any fees paid by an Applicant over and above DPW’s standard non-refundable service charge of $300.00 to $500.00 will be refunded to an Applicant in the manner in which payment was received.

A cancellation request email received from an Applicant by DPW’s Compliance Department after forty eight (48) hours has elapsed and is within sixty (60) days of an Applicant receiving any of DPW’s proprietary information in person, by fax, email or regular mail such as, among other things, a Cover letter indicating the agreed upon fees and payment of said fees, Fingerprint Information and Facilities, Consent Forms and other information deemed appropriate to facilitate an Applicant’s application, DPW’s accounting department will ascertain if any additional expenses have arisen from work commenced on an Applicant’s application over and above the standard non-refundable service charge of $300.00 to $500.00. In the event any additional expenses did arise from work commenced on an Applicant’s application within sixty (60) days of receiving any of DPW’s proprietary information, the additional expenses will be retained by DPW prior to issuing an Applicant’s refund.

A cancellation request email received from an Applicant by DPW’s Compliance Department after sixty (60) days has elapsed of an Applicant receiving any of DPW’s proprietary information in person, by fax, email or regular mail such as, among other things, a Cover letter indicating the agreed upon fees and payment of said fees, Fingerprint Information and Facilities, Consent Forms and other information deemed appropriate to facilitate an Applicant’s application, DPW will not honour any refund request made by an Applicant.

A cancellation request email received from an Applicant by DPW’s Compliance Department after sixty (60) days has elapsed of an Applicant receiving any of DPW’s proprietary information s in person, by fax, email or regular mail such as, among other things, a Cover letter indicating the agreed upon fees and payment of said fees, Fingerprint Information and Facilities, Consent Forms and other information deemed appropriate to facilitate an Applicant’s application and it is determined an Applicant has not paid an amount equal to DPW’s standard non-refundable service charge of $300.00 to $500.00, an Applicant agrees to honour and pay the remaining portion of DPW’s non-refundable service charge of $300.00 to $500.00 which remains outstanding.

Any eligible refund request which meets the above mentioned criteria shall be paid by DPW within 10 to 20 business days of receiving the refund request. If an Applicant’s payments were made by credit card, the appropriate refund will be issued back to the original credit card used.

Forfeiture of Completed Work and Documents:

Upon cancellation or closure of an application for non-payment, an Applicant forfeits all documents certified or otherwise, fingerprints received, information processed, and or any other work already completed by DPW prior to the cancellation or closure of an Applicant’s application for non-payment. An Applicant who requests all or a part of the forfeited documents to be delivered to them will be required to pay DPW a $100.00 handling fee for providing same.

Court Costs, Charges & Penalties Not Included in an Applicant’s Processing Fee:

DPW’s application processing fees include at DPW’s sole discretion, processing work and disbursements associated with one (1) court record search/location/jurisdiction.

DPW’s application processing fees include at DPW’s sole discretion, processing work and disbursements associated with one (1) conviction payable in the processing of an Applicant’s application or applications.

Additional convictions may be included in an Applicant’s application agreement, at the discretion of the DPW Consultant who initiated the application on behalf of an Applicant. Costs in addition to these disbursements are entirely an Applicant’s responsibility and will be automatically billed according to the existing payment method on file. An Applicant agrees in advance to the authorization of these additional charges. Fees are charged at $35.00 per additional conviction.

DPW’s application processing fees include at DPW’s sole discretion, processing work and disbursements associated with one (1) Local Police Record Check/Search (if applicable). Fees are charged at $100.00 per additional court record search/location/jurisdiction.

Local Police Record Checks/Searches may have fees (this varies depending on the police detachment). DPW does not seek to profit on Local Police Record Check/Search fees – only the exact additional Local Police Record Check/Search costs charged by the specific police detachment will be payable, plus a $35.00 processing fee.  Failure to pay these additional disbursements may result in an Applicant’s application file being placed on hold, with appropriate penalties resulting. It must be noted a Record Suspension and a US Entry Waiver are two (2) entirely separate applications and each application is subject to additional fees, if applicable.

DPW reserves the right to charge, at its sole discretion, a minimum service fee of $150.00 per incoming or outgoing phone conversation(s) or in person conversation(s), or responding to incoming letter(s), fax(s) or email correspondence(s) as it may relate to 3rd parties such as other companies, agents, lawyers or individuals.

DPW reserves the right to place any account in collections for non-payment of any agreed upon fees.

DPW reserves the right to charge, at its sole discretion, a minimum service fee of $150.00 per incoming or outgoing phone conversation(s) or in person conversation(s), or responding to incoming letter(s), fax(s) or email correspondence(s) as it may relate to an individual disputing a collection notice.

DPW reserves the right to charge, at its discretion, a minimum courier/storage fee of $150.00 for any application which was placed on hold due to non-communication or non-compliance from an Applicant.

DPW reserves the right to charge, at its discretion, a minimum of $35.00 to a maximum of $75.00 for a missed payment deadline, a declined credit card payment, a credit card charge-back, missed fingerprint deadline, missed email reply deadline or any other major responsibility missed by an Applicant which causes DPW increased administration and or consulting expenses.

DPW reserves the right to charge, at its discretion, a minimum of $300.00 for any scheduled appointment missed by a client for increased administration costs.

DPW reserves the right to charge, at its discretion, a minimum of $50.00 for a revised payment plan for increased administration costs and or consulting expenses.

DPW reserves the right to charge, at its discretion, a minimum of $350.00 for arranging the creation of an affidavit and obtaining a notary public or a commissioner of oaths.

DPW provides one (1) hour free of any service fee for statement interviews and the creation of statements required for each application. DPW reserves the right to charge, at its discretion, a minimum of $150.00 per hour for each additional hour spent for statement interviews and the creation of statements.

DPW reserves the right to place any account in collections for non-payment of any agreed upon fees.

Government Submission Fees:

DPW’s application processing fees do not include, among other things, any applicable government submission fees such as the United States Homeland Security submission fee (currently US$930.00, subject to change by the U.S. government without notice) for U.S. Entry Waiver applications, Parole Board of Canada submission fee (currently $631.00, subject to change by the Canadian government without notice), for Record Suspension applications, or Passport Canada submission fee (currently $120.00 for a 5-year or $160.00 for a 10-year passport), subject to change by the Canadian government without notice). An Applicant is entirely responsible for the submission of completed application(s) to the appropriate government authority and the resulting submission fees (if applicable).

General Provisions:

Use of DPW’s services and an Applicant file are personal to an Applicant, and an Applicant may not assign rights or obligations to anyone. These Terms and Conditions constitute the entire agreement between DPW and an Applicant pertaining to an Applicant’s use of this DPW website, services, and content and supersede any prior agreements between an Applicant and DPW with respect to the subject matter herein. DPW’s failure to insist upon or enforce strict performance of any right or provision of these Terms and Conditions shall not constitute or be construed as a waiver of any right or provision. If any of the provisions (or parts thereof) contained in these Terms and Conditions are determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions (or parts thereof) contained herein. No changes to these Terms and Conditions shall be made except by a revised posting of this page or except as otherwise expressly stated herein. The parties have required that these Terms and Conditions and all documents relating thereto be drawn up in the English Language.

Limitations of Liability:

An Applicant expressly understands and agrees that in no event shall DPW, including its affiliates and licensors, directors, employees, consultants, volunteers, subsidiaries, be liable for any damages whatsoever, including any direct, indirect, incidental, consequential, special or exemplary damages, and any damages for loss of profits, savings, goodwill or other intangible losses, regardless of whether DPW had been advised of or could have foreseen the possibility of such damages, arising out of or in connection with a) the use, inability to use or performance of any of the services of this DPW site, or b) any unauthorized access to or modification to any of an Applicant’s content or transmissions, or c) any other matter relating to this DPW site or any of the services offered herein.

An Applicant expressly acknowledges that DPW has entered into this agreement, and has and will make this DPW site, content and services available to an Applicant in reliance upon the limitations and exclusions of liability and the disclaimers set forth herein, and that the same form an essential basis of the bargain between an Applicant and DPW. An Applicant expressly agrees that the limitations and exclusions of liability and the disclaimers set forth herein will survive, and continue to apply in the case of, a fundamental breach or breaches, the failure of essential purpose of contract and the failure of any exclusive remedy or termination of this agreement.

Modifications:

DPW reserves the right, in its sole discretion, to add to, remove from, modify or otherwise change any part of these Terms and Conditions, in whole or in part, at any time. Except as otherwise expressly noted herein, changes will be effective when notice of such change is posted on this DPW site. Please check these Terms and Conditions regularly for updates. If any change is not acceptable to an Applicant, an Applicant must discontinue use of this DPW site and any service immediately. An Applicant’s continued use of this DPW site, or any of the services after such changes are posted will constitute acceptance of those changes. Furthermore, DPW reserves the right to change, modify, suspend or discontinue any aspect of this site, services, or content from time to time without notice or liability and for any reason whatsoever.

Indemnification:

An Applicant agrees to defend, indemnify, and hold harmless Dominion Pardons and Waivers, its respective officers, directors, employees, agents, including all third parties mentioned on a DPW site, from and against among other things, any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, resulting from or related to: a) an Applicant’s breach of any of these Terms and Conditions; b) an Applicant’s access to or use of a DPW site, Services, or content or c) an Applicant’s use of reliance, or publication, communication, or distribution of anything on or from a DPW site or through any of the Services. An Applicant will use their best efforts to cooperate with DPW in the defense of any such claim. DPW reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by an Applicant.

Trademarks and Copyright:

All product, brand and company names, trademarks, logos, service marks and other names and icons provided on this site may in fact be the trademarks or copyright of Dominion Pardons and Waivers, and as such, the information, navigation and design of this site may not be reproduced without expressed written consent from DPW.

Links to Other Sites:

Links on the DPW site may, in fact, take an Applicant to a third-party site. DPW provides these links as a courtesy and convenience and not as an endorsement by DPW in any way whatsoever. These linked sites are not necessarily under the control of DPW. If an Applicant decides to visit any linked site, an Applicant does so at their own risk and it is entirely an Applicant’s responsibility to take all protective measures to guard against viruses and other destructive elements. DPW is not responsible for the content of any such linked sites or any other web page which is not part of this DPW site and under DPW’s controls. Unless otherwise expressly provided, DPW makes no representation or warranty regarding, and does not endorse any linked site or the information, products or services appearing therein. Accordingly, an Applicant agrees that DPW will not be responsible or liable in any way for the accuracy, relevancy, copyright compliance, legality, or decency of material contained in any site linked.

Minors:

In cases where an Applicant has authorized a minor to use this DPW site, or any of the Services, an Applicant recognizes that an Applicant remains fully responsible for: a) the online conduct of such minor; b) controlling the minor’s access to and use of this DPW site or any of the Services; and c) the consequences of any misuse by the minor. An Applicant acknowledges that some of the areas of this DPW site may contain material that is inappropriate for minors.

Acceptance:

When an Applicant, either directly, indirectly or through a third party registers their service request with DPW, an Applicant is thereby giving DPW their permission to send emails and mobile SMS text updates from DPW services. An Applicant automatically confirms they accept all the terms and conditions in this Terms and Conditions document. By continuing to use the Service in any way, an Applicant unconditionally agrees that they have read, understood and accepted all the Terms and Conditions herein. An Applicant must not continue to use the Service if they do not understand or agree to the Terms and Conditions herein.

Termination:

An Applicant acknowledges and agrees that DPW, in its sole and absolute discretion, may, without notice to an Applicant, suspend or terminate an Applicant’s account or an Applicant’s use of, or access to, this DPW site or any of the Services offered therein. An Applicant acknowledges and agrees that DPW, in its sole and absolute discretion, may, without notice to an Applicant, remove and discard any information or content related to this DPW site or any of the services of an Applicant’s use thereof, for any reason, including where DPW believes that an Applicant has violated any of these Terms and Conditions. An Applicant further unconditionally agrees that DPW shall not be liable to an Applicant or any other person as a result of any such suspension or termination. If an Applicant is not satisfied with this DPW site, or any of the Services or with any Terms and Conditions, rules, policies, guidelines, or practices of DPW in operating this DPW site or any of the services, an Applicant’s sole and exclusive right and remedy is to immediately discontinue using this DPW site or any of the Services.

GOVERNING LAW:

An Applicant agrees with DPW that in the event of any dispute or claim arising out of, or in connection with, these Terms and Conditions, subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the Laws of the Province of Ontario, Canada more specifically, the Ontario Civil Practice, the Courts of Justice Act, the Rules of Civil Procedure and the Evidence Act (Ontario). An Applicant also agrees with DPW in the event of any dispute or claim arising out of or in connection with these Terms and Conditions, subject matter or formation (including non-contractual disputes or claims) shall have its jurisdiction in the City of Toronto, Ontario, Canada and shall be conducted solely in the English Language.